Contact Information for Support

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  1. REDIRECT Contact Information for Support

Contact Information for Support - Technical Documentation

This document details the technical specifications, performance characteristics, recommended use cases, comparisons, and maintenance considerations for the server configuration designated “Contact Information for Support.” This configuration is designed as a robust, scalable solution for handling demanding database workloads, high-volume transaction processing, and virtualization environments requiring high availability. It's named this as it was the initial configuration used for our internal support ticketing system, and has proven exceptionally reliable.

1. Hardware Specifications

The "Contact Information for Support" configuration is built around a dual-socket server platform prioritizing reliability and throughput. All components are enterprise-grade and sourced from qualified vendors.

Component Specification Detail Vendor Part Number
CPU Dual Intel Xeon Platinum 8380 40 Cores / 80 Threads per CPU, 3.4 GHz Base Frequency, 4.7 GHz Max Turbo Frequency, 60MB L3 Cache, AVX-512 Support Intel VXJ8-8380
Motherboard Supermicro X12DPG-QT6 Dual Socket LGA 4189, Supports up to 8TB DDR4-3200 ECC Registered Memory, 7x PCIe 4.0 x16 Slots, 2x 10GbE LAN Ports, IPMI 2.0 Remote Management Supermicro X12DPG-QT6
RAM 512GB DDR4-3200 ECC Registered 16 x 32GB DIMMs (8 per socket), 8-Channel Configuration, 16-19-19-39 Timing Samsung M393A4K40DBP-CPB
Storage - OS/Boot 480GB NVMe SSD PCIe 4.0 x4, Read: 5,000 MB/s, Write: 4,000 MB/s, 3 DWPD Samsung PM9A3-480
Storage - Database/Application 8 x 4TB SAS 12Gbps 7.2K RPM HDD Enterprise-class, 512e format, Hot-swap, RAID 10 Configuration (see RAID Configuration for details) Seagate EXOS X16
RAID Controller Broadcom MegaRAID SAS 9460-8i PCIe 4.0 x8, Supports RAID Levels 0, 1, 5, 6, 10, 50, 60, Hardware Acceleration, 8GB NV Cache Broadcom 2306-9460i
Network Interface Card Dual 10GbE SFP+ Intel X710-DA4, Supports RDMA over Converged Ethernet (RoCEv2) (see Network Configuration for details) Intel X710-DA4
Power Supply 2 x 1600W Redundant 80+ Platinum Hot-swappable, Active/Active Redundancy, High Efficiency Supermicro PWS-1600-1RPT
Chassis 4U Rackmount Black, Steel Construction, Toolless Design, Optimized Airflow Supermicro CSE-846BE1C-R1K28B
Cooling Redundant Hot-Swap Fans 8 x High-Speed Fans, Intelligent Fan Speed Control Supermicro N/A (Integrated)

Further details on specific component compatibility can be found in the Hardware Compatibility List. Firmware versions are managed centrally and documented in Firmware Revision Control.

2. Performance Characteristics

The “Contact Information for Support” configuration delivers exceptional performance across various workloads. Testing was conducted in a controlled environment with standardized benchmarks.

  • **CPU Performance:** SPEC CPU 2017 results show a score of 185 (overall) with a rate of 425 for integer and 340 for floating-point workloads. This demonstrates high performance for both computationally intensive and general-purpose tasks. Detailed results are available in SPEC CPU 2017 Benchmark Report.
  • **Storage Performance:** RAID 10 configuration yields a sustained read/write speed of approximately 1.8 GB/s. IOPS (Input/Output Operations Per Second) consistently exceed 150,000 with 4KB random read/write operations. See Storage Performance Analysis for a full report.
  • **Network Performance:** The dual 10GbE SFP+ interfaces, when aggregated, provide a theoretical bandwidth of 20 Gbps. Real-world throughput with RoCEv2 enabled reaches approximately 18 Gbps. Network Throughput Testing details the methodology.
  • **Virtualization Performance:** Running VMware vSphere 7.0 with 20 virtual machines (8 vCPUs, 32GB RAM each) demonstrates stable performance with minimal resource contention. VMware performance metrics are documented in Virtualization Performance Report.
  • **Database Performance (PostgreSQL 13):** Using the pgbench benchmark with a scale factor of 100, the server achieved a transaction per second (TPS) rate of 75,000. Database performance tuning details are found in Database Optimization Guide.

The following table compares the "Contact Information for Support" configuration with two similar options:

Configuration CPU RAM Storage Network Approximate Cost
Contact Information for Support Dual Intel Xeon Platinum 8380 512GB DDR4-3200 ECC Registered 32TB SAS 12Gbps RAID 10 Dual 10GbE SFP+ $28,000
Configuration A (Mid-Range) Dual Intel Xeon Gold 6338 256GB DDR4-3200 ECC Registered 16TB SAS 12Gbps RAID 10 Dual 1GbE $18,000
Configuration B (High-End) Dual Intel Xeon Platinum 8480+ 1TB DDR4-3200 ECC Registered 64TB NVMe RAID 1 Quad 100GbE $45,000

3. Recommended Use Cases

This configuration is ideally suited for the following applications:

  • **Large-Scale Databases:** PostgreSQL, MySQL, Oracle, SQL Server – capable of handling high transaction volumes and complex queries. See Database Server Best Practices.
  • **Virtualization Environments:** VMware vSphere, Microsoft Hyper-V, Proxmox – supports a significant number of virtual machines with excellent performance. Consider VMware Configuration Guidelines.
  • **High-Frequency Trading (HFT):** Low latency and high throughput are critical for HFT applications. The fast network interfaces and powerful CPUs provide the necessary performance. Low Latency Optimization provides advanced configuration details.
  • **Big Data Analytics:** Spark, Hadoop – the large memory capacity and fast storage allow for efficient processing of large datasets. Refer to Big Data Deployment Guide.
  • **Application Servers:** Hosting resource-intensive applications that require high availability and scalability. Application Server Deployment details compatibility and setup.
  • **Critical Business Applications:** Any application where downtime is unacceptable and performance is paramount.

4. Comparison with Similar Configurations

As shown in the table above, the "Contact Information for Support" configuration offers a balance between performance, capacity, and cost.

  • **Configuration A (Mid-Range):** While less expensive, Configuration A has significantly lower CPU performance and storage capacity, making it unsuitable for demanding workloads. Its slower network connectivity also limits its scalability.
  • **Configuration B (High-End):** Configuration B provides superior performance and capacity but comes at a significantly higher cost. The increased complexity of managing a 100GbE network may also require specialized expertise. The NVMe RAID 1 configuration, while fast, lacks the redundancy of the SAS RAID 10 setup in "Contact Information for Support".

The choice of configuration depends on specific application requirements and budget constraints. The “Contact Information for Support” configuration provides an optimal balance for many enterprise workloads. Further comparison data can be found in Configuration Comparison Matrix.


5. Maintenance Considerations

Maintaining the “Contact Information for Support” server requires regular attention to ensure optimal performance and reliability.

  • **Cooling:** The server generates a significant amount of heat. Ensure the server room has adequate cooling capacity to maintain a temperature below 25°C (77°F). Regularly check the fan functionality and clean dust from the fans and heatsinks. See Thermal Management Best Practices.
  • **Power Requirements:** The dual 1600W power supplies provide ample power but require dedicated power circuits. Ensure the power circuits can deliver the required amperage and are protected by a UPS (Uninterruptible Power Supply). Power Infrastructure Guidelines details specific requirements.
  • **Storage Maintenance:** Regularly monitor the health of the hard drives using SMART (Self-Monitoring, Analysis and Reporting Technology). Implement a data backup and recovery plan to protect against data loss. Data Backup and Recovery Procedures.
  • **RAID Maintenance:** Periodically check the status of the RAID array and replace any failing drives promptly. The RAID controller provides alerts for potential issues. Refer to RAID Array Management.
  • **Firmware Updates:** Keep the firmware of all components (motherboard, RAID controller, network interfaces, etc.) up to date to benefit from bug fixes and performance improvements. Follow the Firmware Update Procedure.
  • **Security:** Regularly update the operating system and applications with the latest security patches. Implement strong access controls and monitor for security threats. Server Security Hardening Guide.
  • **Remote Management:** Utilize the IPMI 2.0 interface for remote monitoring and management. Configure alerts for critical events. IPMI Configuration Guide.
  • **Physical Security:** Ensure the server is located in a secure environment with restricted access.
  • **Log Monitoring:** Implement a centralized logging solution to monitor system events and identify potential problems. Log Analysis and Monitoring.
  • **Predictive Failure Analysis:** Utilize software tools and hardware sensors to predict potential failures before they occur. Predictive Maintenance Strategies.

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Configuration Specifications Benchmark
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EPYC 7502P Server (128GB/1TB) 128 GB RAM, 1 TB NVMe CPU Benchmark: 48021
EPYC 7502P Server (128GB/2TB) 128 GB RAM, 2 TB NVMe CPU Benchmark: 48021
EPYC 7502P Server (128GB/4TB) 128 GB RAM, 2x2 TB NVMe CPU Benchmark: 48021
EPYC 7502P Server (256GB/1TB) 256 GB RAM, 1 TB NVMe CPU Benchmark: 48021
EPYC 7502P Server (256GB/4TB) 256 GB RAM, 2x2 TB NVMe CPU Benchmark: 48021
EPYC 9454P Server 256 GB RAM, 2x2 TB NVMe

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⚠️ *Note: All benchmark scores are approximate and may vary based on configuration. Server availability subject to stock.* ⚠️

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