Call Center Technology
Call Center Technology
This dedicated server is designed to handle the demanding workloads of modern call centers, providing robust processing power, high-speed storage, and reliable network connectivity. Ideal for businesses requiring consistent, high-performance server hosting, this configuration is typically deployed in a secure data center environment. It supports a wide range of call center software solutions and ensures minimal downtime for critical operations.
Technical Specifications
| CPU Model & Cores/Threads | Base/Boost Clock | RAM Type & Size | Storage | Network | Virtualization Support | ECC Support | Power Usage | Data Center Location Options |
|---|---|---|---|---|---|---|---|---|
| AMD EPYC 7713 (64 Cores/128 Threads) | 2.0 GHz / 3.7 GHz | DDR4-3200 ECC Registered, 128GB | 2x 4TB NVMe PCIe Gen4 SSD (RAID 1) | 10Gbps Dedicated Bandwidth | Full Virtualization Support (AMD-V) | Yes | 350W | USA East, USA West, Europe West, Singapore |
Performance Benchmarks
| Benchmark | Result (Approximate) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Single-Core Geekbench 5 | 1,500 - 1,700 | Multi-Core Geekbench 5 | 120,000 - 140,000 | Disk IO (CrystalDiskMark - Sequential Read) | 7,000 - 7,500 MB/s | Disk IO (CrystalDiskMark - Sequential Write) | 6,500 - 7,000 MB/s | Network Throughput (iPerf3) | 9.0 - 9.5 Gbps |
Note: Benchmark results may vary depending on workload, software configuration, and ambient temperature.
Recommended Use Cases
- Call Center Software (Avaya, Cisco, Genesys)
- Interactive Voice Response (IVR) Systems
- Automatic Call Distributor (ACD) Applications
- Real-time Speech Analytics
- Customer Relationship Management (CRM) integration
- Database Hosting for Call Logs and Customer Data
- Reporting and Analytics Dashboards
- VoIP Gateway and SIP Trunking
Advantages
- Exceptional Performance per Dollar: AMD EPYC processors offer high core counts at a competitive price point.
- Ultra-Low NVMe Latency: PCIe Gen4 NVMe SSDs deliver rapid data access for faster application response times.
- Enhanced Reliability with DDR4 ECC Registered RAM: ECC RAM minimizes data corruption and improves system stability.
- Efficient Power Consumption: Optimized power usage reduces operating costs.
- High Availability: RAID 1 storage provides redundancy and protects against data loss.
- Rapid Provisioning: Server can be deployed quickly, minimizing downtime.
- Dedicated Bandwidth: Ensures consistent network performance for uninterrupted call flow.
- Scalability: Easily upgrade RAM and storage as call center needs grow.
Comparison with Similar Configurations
| Configuration | CPU | RAM | Storage | Typical Use | Pros | Cons |
|---|---|---|---|---|---|---|
| Intel Xeon Silver 4310 Server (64GB/2TB) | Intel Xeon Silver 4310 (12 Cores/24 Threads) | 64GB DDR4 ECC | 2x 1TB SATA SSD (RAID 1) | Small to Medium Call Centers | Lower initial cost, Intel ecosystem | Lower core count, slower storage, limited scalability |
| AMD EPYC 7502P Server (256GB/4TB) | AMD EPYC 7502P (32 Cores/64 Threads) | 256GB DDR4 ECC Registered | 2x 2TB NVMe SSD (RAID 1) | Large Enterprise Call Centers | Higher core count, larger RAM capacity | Higher initial cost |
| Ryzen 7 7700 Server | AMD Ryzen 7 7700 (8 Cores/16 Threads) | 64GB DDR5 ECC | 1TB NVMe SSD | Small Office Call Centers | Modern architecture, DDR5 RAM | Lower core count, less scalability than EPYC |
Pricing & Ordering
Pricing varies based on RAM tier (DDR4 vs. DDR5), SSD capacity, data center region, and allocated bandwidth. A base configuration starts at $1,200/month. Configure and order
Setup & Management Best Practices
- **OS Choice:** CentOS Stream, Ubuntu Server, or Debian are recommended operating systems.
- **RAID/Filesystem:** Utilize RAID 1 for storage redundancy. XFS or EXT4 filesystems are suitable.
- **Backups:** Implement regular automated backups to an offsite location.
- **Monitoring:** Deploy a monitoring solution (e.g., Nagios, Zabbix) to track server health and performance.
- **Security Hardening:** Configure a firewall, implement intrusion detection, and keep software up to date.
- **Kernel Updates:** Regularly apply kernel updates for security and performance improvements.
Internal Links
- AMD EPYC CPUs
- Intel Xeon CPUs
- Server Operating Systems
- Server Configurations
- DDR4 RAM
- DDR5 RAM
- NVMe SSDs
- RAID Configurations
- Network Bandwidth
- Virtualization Technology
- CentOS Stream
- Ubuntu Server
- Debian Linux
- Server Security
- Server Monitoring
- Data Center Services
FAQ
What performance can I expect?
This server is designed to handle a high volume of concurrent calls with minimal latency. Expect excellent performance with call center software, IVR systems, and real-time analytics.
Can I upgrade the server's components?
Yes, RAM and storage can be upgraded. CPU upgrades require a motherboard change and are more complex.
Is virtualization supported?
Full virtualization support (AMD-V) is included, allowing you to run multiple virtual machines.
What happens if I exceed the network cap?
Exceeding the dedicated bandwidth may result in temporary throttling or additional charges, depending on your contract.
Is DDoS protection included?
Basic DDoS protection is included. Dedicated DDoS mitigation services are available as an add-on.
How often are backup snapshots taken?
Backup snapshots are taken hourly by default, with daily and weekly full backups.
What are the contract terms?
Contract terms are typically monthly, with discounts available for longer-term commitments.
Notes
Benchmark results are approximate and can vary significantly based on the specific workload and software configuration. Component availability may fluctuate due to global supply chain conditions.
Intel-Based Server Configurations
| Configuration | Specifications | Benchmark |
|---|---|---|
| Core i7-6700K/7700 Server | 64 GB DDR4, NVMe SSD 2 x 512 GB | CPU Benchmark: 8046 |
| Core i7-8700 Server | 64 GB DDR4, NVMe SSD 2x1 TB | CPU Benchmark: 13124 |
| Core i9-9900K Server | 128 GB DDR4, NVMe SSD 2 x 1 TB | CPU Benchmark: 49969 |
| Core i9-13900 Server (64GB) | 64 GB RAM, 2x2 TB NVMe SSD | |
| Core i9-13900 Server (128GB) | 128 GB RAM, 2x2 TB NVMe SSD | |
| Core i5-13500 Server (64GB) | 64 GB RAM, 2x500 GB NVMe SSD | |
| Core i5-13500 Server (128GB) | 128 GB RAM, 2x500 GB NVMe SSD | |
| Core i5-13500 Workstation | 64 GB DDR5 RAM, 2 NVMe SSD, NVIDIA RTX 4000 |
AMD-Based Server Configurations
| Configuration | Specifications | Benchmark |
|---|---|---|
| Ryzen 5 3600 Server | 64 GB RAM, 2x480 GB NVMe | CPU Benchmark: 17849 |
| Ryzen 7 7700 Server | 64 GB DDR5 RAM, 2x1 TB NVMe | CPU Benchmark: 35224 |
| Ryzen 9 5950X Server | 128 GB RAM, 2x4 TB NVMe | CPU Benchmark: 46045 |
| Ryzen 9 7950X Server | 128 GB DDR5 ECC, 2x2 TB NVMe | CPU Benchmark: 63561 |
| EPYC 7502P Server (128GB/1TB) | 128 GB RAM, 1 TB NVMe | CPU Benchmark: 48021 |
| EPYC 7502P Server (128GB/2TB) | 128 GB RAM, 2 TB NVMe | CPU Benchmark: 48021 |
| EPYC 7502P Server (128GB/4TB) | 128 GB RAM, 2x2 TB NVMe | CPU Benchmark: 48021 |
| EPYC 7502P Server (256GB/1TB) | 256 GB RAM, 1 TB NVMe | CPU Benchmark: 48021 |
| EPYC 7502P Server (256GB/4TB) | 256 GB RAM, 2x2 TB NVMe | CPU Benchmark: 48021 |
| EPYC 9454P Server | 256 GB RAM, 2x2 TB NVMe |
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⚠️ *Note: All benchmark scores are approximate and may vary based on configuration. Server availability subject to stock.* ⚠️